The Mercer Team would not have our excellent reputation without our highly skilled, professional install crews. Their work takes our dedication to quality service, products, design, and performance to the top level. Whether your project is for your home, place of work, or investment property, a job well done is crucial. Here are a few key things of importance you should know about our install crews as you make your decision on who is the best team to help with your floor-covering project:
We're incredibly picky about who we work with. We don't have a giant list of installers we cycle through randomly or based on less important factors than availability or who can do the work the cheapest.
We have a limited number of crews for each specialty — carpet and runners, hardwood, laminate, luxury vinyl, ceramic tile — that we have carefully vetted and are comfortable standing behind. We know life happens and surprises can cause challenges, but we look for crews who are consistent, communicative, provide realistic expectations, and take pride in their work.
We realize that time spent on the job is valuable but there are other important indicators of quality experience and skill. For example, each crew leader is master certified by industry third parties and floor covering manufacturers in their specialty. Plus, they actively work to ensure that they are fully abreast of any changes regarding installation requirements and best practices in their specialty.
We know that our crews are the best in the area; day by day they continue to prove that to us. Hence why we stand behind their work. If there are any concerns about a project, we want to know and get it handled as quickly as possible. When you work with the Mercer Team, you don't have to worry about getting in touch with a random contractor when you have questions or concerns about an installation.
Contact your Project Consultant directly and they will facilitate the necessary communication to ensure your concerns are heard, understood, and handled as smoothly and promptly as possible. As you decide which team you wish to work with, be certain to ask about our install warranty. Most of our floor covering options come with our Life of the Floor Install Guarantee, which can provide peace of mind for 20, 30, or even 50 years!